Not Your Average Flowers
Terms and Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Not Your Average Flowers (“we/us”) makes available to you, the event commissioner, and any of our services.

These Terms and Conditions cover the products and service provided by Not Your Average Flowers

1. Not Your Average Flowers Products and Services 

1.1 All Not Your Average Flowers products are subject to availability. In the event of any supply difficulties, Not Your Average Flowers reserve the right to substitute a formerly agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/ plants and sundries that may not be available. I would stress that flowers and plant material are natural products and colours may differ/ be unavailable to those agreed but we will always provide the next best thing.

1.2 In the event that Not Your Average Flowers are unable to supply a product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full. See 8.1.

2. Prices and payment 

2.1 Prices listed within the Not Your Average Flowers quote will remain valid for 14 days from the date sent to you, the event commissioner, and should be secured with the notified booking fee amount invoiced. Prices will be secured for the event unless the ingredients or components for the intended final design of the product or service rise significantly in which case we shall notify the event commissioner as soon as reasonably possible and pass this cost on to said event commissioner.

2.2 A wedding service fee of £150 + VAT is payable by you the event commissioner and will be included in your quote. This fee covers reasonable expenses associated with but not limited to:

  • Market, wholesaler and venue visits
  • Creating and amending quotes
  • Collection and conditioning of flowers and foliage
  • Sourcing and obtaining of products in association with your event.

2.3 50% payment for the product or service must be received no later than 10 weeks prior to the event or service and the final 50% balance no less than 4 weeks before the event or we will not go ahead with the event.

2.4 Not Your Average Flowers hire many items to event commissioners including, but not exhaustive, vases, fairy lights, containers, baskets, generic props including seed boxes, birdcages etc. Any items hired that are lost, damaged or broken must be paid for. As such, to recover these costs and in addition to the hire costs laid out in the quote, we will add a security deposit of £100 to your final invoice and deduct any relevant amounts, refunding the difference up to 14 days after your event.

3. Delivery 

3.1 Delivery and collection fees are in line with Not Your Average I Do’s T&Cs. Typically these are £1+VAT per mile from Not You Average HQ (RH13 8AU).

3.2 Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you, the event commissioner, have provided full address and telephone details, including accurate postcode of the intended recipient and your contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

3.3 The event commissioners flowers will be delivered or set up at a time prior agreed between Not Your Average Flowers and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as feasibly possible.

4. Event set up 

4.1 Lisa Furnell of Not Your Average Flowers will personally create your flowers, and will deliver and set up with other team members.

4.2 Not Your Average Flowers accept no responsibility for any damage caused by flames or lit candles at an event once we have left the wedding set up. Whilst Not Your Average Flowers provide candles and candle vessels, it is usually the caterer and/ or venue staff that light them and we will not therefore be held accountable for any damage caused by them.

4.3 Not Your Average Flowers accept no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, ie buttonholes or bouquets, once they have been left by our team at the relevant- and pre-agreed- venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/ or individual.

4.4 Not Your Average Flowers request that we are the sole provider of floral arrangements and/ or fresh flowers and foliage décor. If you wish to add your own arrangements, please notify us. Please note, other than church flower teams, we will not work or partner with any other provider of floral décor for your event. This is non-negotiable.

5. Cancellation of the Not Your Average Flowers products or service 

5.1 Cancellation of Not Your Average Flowers products or service must be notified as soon as reasonably possible. Any deposit or booking fee paid will be retained regardless of the circumstances of the cancellation. As per term 2.2, we must receive 50% payment 10 weeks prior to the event and the balance in full 4 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount. Please see below for following timescales and refund amounts:

9 months or more before event date: Deposit retained, no further payment required

6-8 months before the event date: Deposit retained, and an admin fee of £150 + VAT required

3-5 months before the event date: Deposit retained, and 50% of final amount payable

Less than 3 months- up to event date: Deposit retained, and full amount payable

6. Third party products or service 

6.1 Not Your Average Flowers hire in many items for use in event floristry. All items are checked thoroughly and mint condition is ensured. However, if an item were to break, crack or cause injury to a 3rd party or individual then Not Your Average Flowers will accept no responsibility. We will provide full contact details of the hirer and from there, the dispute is to be settled between the event commissioner and the supplier of said faulty item.

7. Complaints about the Not Your Average Flowers product or service

7.1 In the event that the event commissioner is not satisfied with the Not Your Average Flowers product or service, any complaints should be addressed in the first instance, and within 1 working day of the delivery date, to:

Email: flowers@notyouraverageido.com

Telephone 01444 702 026

Address: Unit 6/7 Huffwood Trading Estate, Partridge Green, Sussex, RH13 8AU

7.2 Because of the perishable nature of our products, the event commissioner will be advised upon delivery how to store/ care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the product in a cool place, away from draft, heat or strong fumes and, if a bridal bouquet, in its tissue paper or gift bag until usage.

8. Social media and the use of images of your flowers 

Not Your Average Flowers will always post images, taken by us, the day after your event. Following this, we will then share more photographs and details of the flowers, sometimes in the form of a blog post which will be posted on our website and social media profiles. We will send you copies of the images we have taken should you require them. If we are using photographs provided by your photographer, we will always seek permission from you and said photographer and provide the proper credit across all social media platforms and our website.

8. Disclaimer- Ill health, Acts of God or adverse weather conditions

8.1 Whilst we agree to use our reasonable endeavours to ensure that the Not Your Average Flowers Service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the Not Your Average Flowers product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the event commissioner. We have contingency plans for such occasions of sudden ill health. If Lisa Furnell of Not Your Average Flowers is unable to personally complete or deliver your event, then this will be completed by a member of our in house team or outsourced accordingly. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the Not Your Average Flowers service or product as agreed, then we can only offer a refund of full monies paid.

9. General 

9.1 We reserve the right to supplement and amend the Terms and Conditions of Not Your Average Flowers product or service from time to time. We will inform the event commissioner of any changes to the Not Your Average Flowers terms and conditions. You will be sent a copy of the Terms and Conditions as listed herewith along with your booking form. By completing the booking form and paying a booking fee and proceeding with the booking you are entering into a contract and therefore agree to these Terms and Conditions.

9.2 Additionally, we reserve the right to suspend, restrict or terminate Not Your Average Flowers products or services for any reason at any time.

We reserve the right to cancel the booking if our T&Cs are not adhered to, no refund will be made.

These terms and conditions are in conjunction with Not Your Average Terms and Conditions.

For any enquiries relating to these terms, please contact:

Email: flowers@notyouraverageido.com

Telephone: 01444 702 026