HIRE SERVICE

If there is a prop you would like to hire please contact us for a quote or add it to your wishlist along with any other items you may want, once your wishlist is submitted, we can then confirm availability and send you a booking form via email.
The hire period for all of our props and lighting is 48 hours unless agreed prior to the function in writing / email by ourselves. We do understand that in certain circumstances this period is not long enough. Please just ask us, we are very accommodating! You may not hire our item(s) to others; the person booking the items for this hire period must be the intended user.
Yes, we can deliver the props / lighting to your venue. Delivery charges are calculated from the location of our head office (RH16 1PW). Please contact us for a quote based on your location.
We cannot be held liable for failure of delivery and installation due to events outside of our reasonable control. If we do not have access to the venue either for delivery or collection as previously agreed, we may have to make a separate additional journey and will charge accordingly. If delivery failure is our fault you will receive a full refund.
Yes, you can collect props and some of our lighting from us by prior arrangement. Please contact us for more information.
No, we do not currently deliver outside of the UK.
On booking you will be asked for a credit / debit card number which will be used if there is any damage or loss to a prop or lighting hired by Not Your Average I Do. If you lose or damage a prop or lighting element whilst in your possession you will be charged the full replacement cost of that item. A full list of these charges is available upon request.
All equipment should be used in a safe manner, taking into account any instructions supplied with the equipment. No responsibility is accepted by Not Your Average I Do for injury or damage to any party caused by improper use of the equipment.
Yes, we advise all of our hirers to arrange insurance to cover the loss, damage or theft of the props / lighting whilst in your possession in order to avoid the replacement costs mentioned above. We also advise arranging public liability insurance whilst goods and equipment are on hire.
Not Your Average I Do service the props and lighting each time they are returned from a booking. We pride ourselves in only supplying equipment in proper working order. Should we suffer any form of damage to our props prior to your function, we will endeavor to replace or repair this item in time for your event. You will be notified of this, however, if you would prefer a refund, as opposed to a replacement, please inform us and we will immediately oblige.
Each electrical item is PAT tested by a third party professional. You may ask to see our certificates at any time.
All equipment should be returned to Not Your Average I Do in a reusable, working and clean condition. Any glassware should be washed up and returned clean. A cleaning service is available and can be arranged at point of booking. Price is dependent on amount of glassware hired. All linen needs to be returned clean. If it needs dry cleaning this will be charged back to the client.

VENUE STYLING

Yes, Not Your Average I Do are professional event managers with over 25 years collective experience. We are fully qualified to help with the set up and styling of your event. You do not have to hire any of our props or lighting for this service – we are happy to set up your own props if you would like help on your special day.
Every wedding is unique – the venue layout, the decoration required, the timings and logistics involved. We create a bespoke quote based on all these elements. Please contact us to chat through your vision. 

All quotes are valid for 30 days.  If you would like to secure your booking then we ask for 50% deposit.

INSPIRATION CONSULTATIONS

Because we understand that every couple, venue and wedding is unique we like to meet our clients at their chosen venue to chat through their vision. Our Inspiration Consultations are the first step to creating the look you have been dreaming of. Each consultation consists of a 2 hour meeting which is followed by an in-depth proposal capturing both your vision and our expertise. It is the starting point from which the team at Not Your Average I Do help to create your perfect day.
All inspiration consultations are held at your wedding venue. It is the client’s responsibility to ensure that the consultation can go ahead and that the venue is aware of our meeting. If, for any reason, we cannot gain access to the venue for the meeting then the payment is non-refundable.
The consultation date can be rescheduled to suit a date and time that suits both the client and Not Your Average I Do if needs be. Cancellations less than 7 days prior to the consultation date will not be refunded.

PAYMENT

Payment of a 50% non-refundable deposit is needed in order to secure the booking and the price being quoted (for prop / lighting hire and venue styling).

We reserve the right to change prices. Once your deposit has been received, if the price for that specific item has increased, we will honour the original quotation. All quotations given are complimentary and there is no obligation to proceed with the booking. Quotations are information, not to be classed legally as ‘offers’.

The remaining 50% balance is due 4 weeks prior to the function date / hire period begins. We will endeavor to notify you, that the remaining payment to fully confirm the order is due, however we cannot be held liable for this reminder; it is incumbent upon yourselves to make all payments at the appropriate stages.

If your event is less than 4 weeks away then full payment is required upon booking.

On booking you will be sent a booking form to confirm your contact details, your wedding information (including date and venue address) and the services that you require from us. Once the booking form has been returned an invoice will be sent to you.

This invoice can be paid by BACS, cheque or Paypal (5% surcharge applies). Please ask us for full payment details.

We take £100 damage deposit. This deposit is 100% fully refundable on return of the props / lighting in a similar condition to when they were hired out. In the event of any loss, damage or breakages, we will notify you of said damage in writing / email, with photographic evidence and an itemised bill. We will deduct the cost of repair or replacing the item before returning the damage deposit amount. If the cost of replacement or repair is greater than the deposit taken then the remaining balance will be invoiced within 7 days of the hire period.
The 50% deposit to establish the booking is non-refundable. The remaining balance that is due 4 weeks prior to your function date is refundable up to 14 days prior to your function date. Cancellations less than 14 days prior to the function date will not be refunded.
We hold full Public Liability Insurance and therefore are covered for our props and lighting to be used in venues nationwide. However, we cannot be held accountable for theft or any damage caused to property or person whilst they are under your supervision and care. We therefore recommend that all of our clients obtain wedding insurance incase of such incidences whilst the props or lighting are in their possession.
There is a minimum order of £250 unless agreed otherwise.